Refund, Return and Cancellation Policy
Effective September 28, 2026
RETURNS AND REFUNDS
Unused merchandise may be returned within 14 calendar days after delivery or pickup for a refund of 100% of the merchandise purchase price actually paid. Used merchandise may be returned within 90 calendar days after delivery or pickup for a refund of 50% of the merchandise purchase price actually paid. These amounts exclude nonrefundable charges described below. Applicable taxes will be adjusted on refunded amounts.
Contact us within the applicable return period with your name, order or invoice number, and the item you wish to return. We will provide return instructions. Include proof of purchase and return the purchased item and its included components. Contact us before sending equipment; the return location may differ from our mailing address.
Customers pay return shipping. Original shipping and delivery charges, including mileage charges, are nonrefundable after fulfillment. Labor and installation materials are nonrefundable. The merchandise refund does not include labor, setup, installation, or installation materials. These exclusions are subject to any remedies required by law.
CANCELLATIONS
Orders may be canceled without a cancellation fee before delivery or shipment. Contact us promptly to cancel. Payments for undelivered merchandise and unperformed services will be refunded; completed labor and installation materials already supplied or used remain nonrefundable, except as required by law. Once merchandise has shipped or been delivered, the return provisions above apply.
DAMAGED, INCORRECT OR DEFECTIVE ITEMS
Please report damaged, incorrect, missing, or defective items promptly so we can review the problem and arrange an appropriate remedy. Photos and packaging may help resolve the issue. Do not ship a damaged lithium battery; contact us for handling instructions. The voluntary return percentages and cost exclusions above do not reduce remedies required by law.
Manufacturer warranty coverage is separate from this return policy. Coverage and claim procedures depend on the manufacturer's written warranty for the particular product. Contact us for assistance.
REFUND PROCESSING
We inspect returns and communicate the refund amount. Approved voluntary-return refunds are initiated within 7 business days after receipt and inspection, normally to the original payment method. Cash or check purchases may be refunded by business check or another agreed method. Financial institutions may require additional posting time. Legally required refund methods and deadlines control where applicable.
CONTACT
MowBot Lawn Solutions
3400 Madison Ave, Lincoln, NE 68504
richard@mowbotlawnsolutions.com | 402-787-4078